A behavior score ranks the risk of an account rolling to the next stage of delinquency in a similar way that your originations score rates the risk of applications. It is a powerful tool that allows you to prioritize collections in order to significantly increase dollars collected and prevent default.
Most collections shops try to contact the delinquent file 3 times per day, given compliance limits. They also tend to focus exclusively on days past due and principal balance. This results in spending far too much time on low risk accounts, and not getting in front of the riskiest accounts in time to prevent them from rolling to the next stage of delinquency. By segmenting your accounts between high risk, standard treatment, and light treatment using the score, lenders can reduce early stage delinquency by as much as 300 basis points, leading to lower charge-offs and more dollars collected without increasing collections expense.
It takes significantly more effort to get a payment out of a high risk account, which is why prioritizing these early in the month dramatically increases the likelihood of success. This not only helps you collect more with less, but helps load balance seasonality and offset the impact of collector turnover.
Multi-billion dollar eastern U.S. bank implemented the behavior score and saw a reduction on 5-30 days past due of delinquency from 12% to 9% within 4 months. The company followed up by implementing TruDecision's Skip Prediction model and reduced full balance charge-offs by 20%.
A Midwestern credit union deployed the TruDecision Behavior Score and saw a reduction in first payment delinquency by 15% in the first month of use.
A major U.S. subprime auto lender replaced their existing behavior score model with a custom development by TruDecision and as a 25% lift in the effectiveness of their first payment delinquency, and a 12% reduction in their 2 payment delinquency rate.
TruDecision is offering to set up and calibrate the TruDecision Behavior Score for any Megasys client, and will deliver the score for two months at no charge. TruDecision will also provide guidance to the client on how to get the most out of the score. After the trial period, pay a monthly per-account fee. The results our clients see demonstrate that the model pays for itself over and over again. This offer expires March 1, 2026.
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